Refund policy

Returns & Refund Policy

Effective Date: 17th June 2026

At Zero2Five, we are committed to providing high-quality branded merchandise for early learning centres, schools, sporting clubs and community organisations. We take pride in the quality of our products and want you to be satisfied with your purchase.

Customised and Branded Products

Many products sold through Zero2Five are custom-made or produced specifically for a particular organisation. As a result, we are unable to accept returns or provide refunds for:

  • Change of mind purchases
  • Incorrect size selection
  • Incorrect colour selection
  • Personalised items
  • Custom branded merchandise
  • Orders placed incorrectly by the customer

We encourage all customers to carefully review product descriptions, sizing guides and order details before completing their purchase.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty
  • Damaged during transit
  • Incorrectly supplied
  • Manufactured with a defect
  • Printed or embroidered incorrectly

Please contact us within 7 days of receiving your order.

To assist with your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product

Claims can be submitted via email to: operations@saleszero2five.com

Assessment of Claims

Once your claim has been received, Zero2Five will review the information provided and determine whether the item qualifies for replacement, repair or refund in accordance with Australian Consumer Law.

Where a fault is confirmed, we may:

  • Replace the item
  • Repair the item (where applicable)
  • Provide a full or partial refund
  • Issue store credit

The appropriate resolution will be determined based on the nature of the issue.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Customers are entitled to a replacement, repair or refund where goods fail to meet consumer guarantees under applicable Australian legislation.

Order Cancellations

Orders may only be cancelled prior to production commencing.

Once production, printing, embroidery or personalisation has begun, orders cannot be cancelled or amended.

Delivery Issues

If your order is lost or damaged during transit, please notify us as soon as possible. We will work with the freight provider to investigate and determine the appropriate resolution.

Delivery timeframes are estimates only and may vary due to supplier availability, production schedules, peak ordering periods and freight delays.

Contact Us

For any questions regarding returns, refunds or exchanges, please contact:

Zero2Five
Email: operations@saleszero2five.com